Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Next level customer care


Description

This session has been developed to take the customer care delivered at your organisation to the next level by adding layers of understanding about your customer journey and how to respond to their high expectations.

What you'll learn

Following the course attendees will be able to:

  • Understand your customer mix and how to establish and maintain rapport.
  • Understand your customer pathways and explore the gaps in your excellence.
  • Explore service boundaries and create effective processes to manage the interactions.
  • Develop clear customer service expectations for your people.
  • Learn how to manage difficult communications with your internal and external customers.
  • Create your customer charter.

Who should attend

This session has been designed with all levels in mind and is therefore suitable for frontline staff and managers.

Trainer Info

Tom Bamber

Extra Info

Duration: 1 full day

CPD: 5 Hours

Dates & Locations

16 January 2019, London

Price

Member price £149 + VAT

Standard Price £199 + VAT

Testimonials

Members: Click on login to book and enter your username and password.

Non-members: Click on book and register your details.

If you experience any difficulties please call us on 02476 851789 or email us at housing.academy@cih.org 

Payment: You can request that we invoice your employer or make payment via credit/debit card. Please note all invoices must be fully paid before the event takes place.

The delegate price includes a comprehensive delegate pack, handouts, all refreshments and lunch.

Terms and conditions

Please click here for our terms and conditions


Book

 

Join today

We’re here to help you make a difference. Join CIH today and discover your potential

 

Fire safety

All the latest info and fire safety resources for housing professionals

 

The new housing apprenticeships

With a century of experience equipping housing professionals with the skills they need to do the brilliant work they do, we can help you make the most of the new housing apprenticeships – whatever stage of the journey you are at.