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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Repairs reporting skills


Handling reports of repairs is one of the core elements of any landlord’s duties. It is also one of the areas mot likely to cause customer complaints. It is therefore vital that staff are capable of taking a “Right 1st Time” approach in order to increase tenant satisfaction and control costs.

Learning Outcomes/objectives

• To explain the background to repairs.

• To give you knowledge regarding the Landlord’s legal obligations.

• To equip you with skills to get it “Right 1st Time”

Who should attend

• Know what causes the need for repair?

• Understand why we do repairs?

• Explain the legal responsibilities for repairs

• Discover what questions we need to ask to get it right 1st time?

• Examine basics in construction and services and dampness and condensation

Trainer Info

Eileen McCallum started working in housing in 1979 and has wide experience both at the grassroots level and as a manager. She has worked as a trainer for the last twenty-one years, developing and delivering training throughout the UK. She has worked with all levels of staff, co-operatives, tenants and committee members on topics ranging from highly technical repairs issues to personal development and communication skills. She is appreciated for her lively, engaging and highly participative style.

Dates & Locations

23 November 2017, Glasgow


Standard price = £260 + VAT

Contributing organisation = £210 + VAT

CIH Member = £235 + VAT

Booking Procedure

You can view our online booking procedure here.

Purchase Orders

Please note that if your organisation requires a purchase order number on the invoice, you MUST input this at the point of booking.

Terms and conditions

Please read our terms & conditions carefully before booking.



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