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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

First tier tribunal part II: understanding panel decisions on factoring


The Homeowner Housing Panel (HOHP) was set up following the introduction of the Property Factors (Scotland) Act 2011. This was replaced by the housing and Property Chamber of the First Tier Tribunal in December 2016. Among other cases, this tribunal hears complaints from homeowners who feel that their factor has not complied with the code of conduct. This particular half-day course looks at decisions of the panel regarding factoring and how they affect current practice.

Learning Outcomes/objectives


• To explain the code of conduct

• To give you information on the working of the First Tier Tribunal

• To enable you to either avoid the First Tier Tribunal or be well prepared to attend

Learning outcomes

• Explore the key issues of the code of conduct

• Examine current and previous cases around factoring at the First Tier Tribunal and former Homeowner Housing Panel

• Studied your own policy, procedure and practice on factoring

• Looked at ways to avoid ending up at a tribunal

• Learned how to prepare for a tribunal

Who should attend

Anyone with responsibility for factoring services who may be required to attend a Tribunal. This workshop is suitable for anyone already familiar with the Property Factors (Scotland) Act 2011 and other topics covered in the First Tier Tribunal Part I course.

Trainer Info

Eileen McCallum

Extra Info

First Tier Tribunal Part I: Factoring Made Simple

Delegates may wish to attend either of the half-day sessions, or the entire full day.

Dates & Locations

22 November 2017, Glasgow


Please note that this course is split into parts 1 & 2. If you would like to attend both, please ensure that you select the full day rate. If you would like to attend this part only, please select the half day rate. If you would like to attend part II only, please click here.

Booking Procedure

You can view our online booking procedure here.

Purchase Orders

Please note that if your organisation requires a purchase order number on the invoice, you MUST input this at the point of booking.



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Terms and conditions

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