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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Charter Toolkit – Measuring the Scottish Social Housing Charter


Updated July 2013


The Scottish social housing sector is undergoing significant change in the policy and operating environment in which it works. Key amongst many challenges are the implementation of the Social Housing Charter (the Charter), reduced resources and the impact of welfare reform on revenue collection and other landlord functions.

Many of these changes require landlords to make fundamental changes in the way they work. However, effective change of any sort requires a thorough understanding of the current position, and what the potential impact of change will have on tenants, partners and on business and financial viability.

This toolkit seeks to provide advice to councils and housing associations on how to respond to the challenge of evidencing compliance with Charter outcomes through a process of self-assessment which involves tenants.

Published by

CIH Scotland
Association of Local Authority Chief Housing Officers
Scottish Housing Best Value Network

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