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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

"It's opened doors for me"


Doing an apprenticeship with CIH allowed Ciara Bacchus-Thompson from Lewisham Homes to see more of the business. In our final National Apprenticeship Week blog, Ciara talks about her experinces.

Completing my apprenticeship was very important to me because I didn’t work in a frontline housing team. I wouldn’t have been able to meet with residents or see all the things that contributed to running a successful housing organisation if I didn’t do this apprenticeship. I was given the opportunity to shadow the housing and communities team for a week, which meant I was able to meet residents and go to their houses which wouldn’t have happened if I wasn’t doing that apprenticeship.

It helped me a lot because I now know a lot more about the area that I live in and I’m a lot more confident in my knowledge and skills than when I started. I can now take what I’ve learned from the apprenticeship and apply it to other roles and I now have a better attitude towards learning and know my preferred learning style.

Doing the apprenticeship has opened up other doors for me where I’m being trusted with big tasks and given more responsibility.

I am now the apprentice in people services so I work in both HR and organisational development. I’m about to start my Level 3 apprenticeship doing the HR side of the CIPD qualification.

I enjoyed the courses that I attended at the CIH offices. They helped me understand how the working world works and what kind of person I am, what kind of learner I am. I also learned how to deal with situations in a professional manner.

I enjoyed collaborating with other teams around the business and learning about what they do. I also enjoyed doing my case study because it gave me the chance to go over all my assignments and really reflect on the work that I’d done and the things that I learned throughout the course of my apprenticeship

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