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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Maximising income: the pre-tenancy service

31 January 2018, Lough Neagh Discovery Centre, Oxford Island, Craigavon

About the event

It is vital that housing providers effectively mitigate the risk of rent arrears right from the pre-tenancy stage to ensure their ongoing financial viability. Fundamentally, pre-tenancy work is about laying the foundation for a sound landlord-tenant relationship and a sustained tenancy. However the universal credit (UC) full service rollout in Northern Ireland places even greater emphasis on its importance. Prospective tenants making new UC claims face a minimum six week wait for their first payment, and in some cases will wait longer due to administrative errors and delays.

Benefits of attending

In attending this executive workshop, as a director or manager you will examine how pre-tenancy strategies, systems and processes can be improved to maximise organisational income from the start. It will cover ways to better understand and mitigate risk, ensuring that pre-tenancy work can be felt in your organisation’s service delivery while providing appropriate support for tenants. Attendees will receive insight from the latest experience across the UK, tailored for the Northern Ireland context.

Check out Cath's blog The Art of Creating Sustainable Lettings (AKA The Pre-Tenancy Service)

Who should attend

This one day event is aimed at directors and managers who oversee rent collection policy and strategy implementation.


Date: 31 January 2018
Time: 9:30am – 4:30pm
Venue: Kinnego Room, Lough Neagh Discovery Centre, Oxford Island, Craigavon BT66 6NJ

This executive workshop will be delivered by Cath Davies, who has worked in social housing in the UK for over 30 years. She has worked as a freelance consultant for the last seven years, specialising in rent income collection.

As a senior associate Cath developed and led two flagship Working Together projects - Working Together to Collect the Rent and Working Together to Create Sustainable Tenancies. Both projects had a strong focus on the importance of pre-tenancy activities to maximise rent collection and create sustainable tenancies. Cath worked with over 30 landlords during the course of these two projects, delivering workshops and reviewing and advising on existing services.


If you are interested in sponsorship opportunities at this event, please contact Justin Cartwright, policy and public affairs manager on 028 9077 8222 or email

Booking information

Members £195 + VAT
Non-members £225 + VAT

The price includes refreshments and a hot lunch.

Book online or contact Ruth Cullen, customer services co-ordinator on 028 9077 8222 or email



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